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All legal policies and compliance statements for FT Professional Care Solutions Ltd. Please read these documents carefully.
Please read these Terms carefully. By engaging FT Professional Care Solutions Ltd to supply healthcare staffing, you agree to be bound by these Terms in full.
FT Professional Care Solutions Ltd is an independent healthcare recruitment and staffing agency registered in England and Wales. We operate as an employment business within the meaning of the Employment Agencies Act 1973 and the Conduct of Employment Agencies and Employment Businesses Regulations 2003. Our registered office is in Romford, Essex, England.
The Company operates as an employment business. Workers are engaged by and supplied through the Company on a temporary, locum or contract basis. Workers are not employees of the Client unless a separate written permanent placement agreement is concluded. The Company is responsible for paying Workers their agreed remuneration, deducting income tax and National Insurance under PAYE, maintaining employers' liability insurance in respect of Workers on Assignment, and ensuring Workers hold all required professional clearances before each placement.
The Client agrees to:
Charge rates are agreed per Assignment or under a written framework agreement. Rates include the Worker's pay, holiday pay accrual, employers' National Insurance contributions, pension auto-enrolment contributions and the Company's margin.
Invoices are issued weekly based on approved timesheets. Payment is due within 14 calendar days of the invoice date unless otherwise agreed in writing.
Interest accrues on overdue balances at 8% per annum above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998, together with reasonable recovery costs.
If a Client directly engages a Worker introduced by the Company within 12 months of Introduction, an introduction fee is payable. The fee is calculated as a percentage of the Worker's first-year annualised remuneration and is confirmed in our fee schedule provided on registration.
Where a Client wishes to engage a Worker on a permanent basis during or following an Assignment, a transfer fee is payable. Our fee schedule is available on request.
Workers complete timesheets at the end of each shift or working week. The Client must verify and approve timesheets promptly. Approval constitutes confirmation of hours worked and authorisation for the Company to invoice. Disputed timesheets must be raised in writing within 7 calendar days of receipt. Failure to raise a dispute within this period constitutes deemed acceptance.
The Company may waive cancellation charges at its sole discretion in documented exceptional circumstances.
The Company warrants that all Workers placed will hold, at the time of each Assignment: a valid enhanced DBS certificate including barred list checks; current professional registration with the NMC, HCPC or relevant body (where applicable); valid occupational health clearance including immunisation status; completed and current mandatory training; the legal right to work in the United Kingdom; and two satisfactory professional references. The Client retains responsibility for conducting its own local induction and risk assessment, and for ensuring Workers are competent to undertake specific tasks within the Client's environment.
The Company holds public liability and employers' liability insurance at levels required by law. The Company's aggregate liability to the Client shall not exceed total fees paid in the three months preceding any claim. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or any non-excludable statutory liability. The Company is not liable for indirect, consequential or special losses. The Client shall indemnify the Company against losses arising from the Client's breach of these Terms, provision of incorrect information or acts or omissions during an Assignment.
FT Professional Care Solutions Ltd is committed to safeguarding the welfare of vulnerable adults and children in accordance with the Care Act 2014 and the Children Act 1989. Any safeguarding concern during an Assignment must be immediately reported to the appropriate statutory authority and to the Company. The Company will co-operate fully with CQC inspections, safeguarding investigations and regulatory enquiries.
All content on this website, including text, graphics and branding, is the intellectual property of FT Professional Care Solutions Ltd and may not be reproduced without prior written consent.
Either party may terminate a framework agreement with 14 days' written notice. The Company may withdraw a Worker immediately where the placement is unsafe, the Client is in material breach, or withdrawal is required by a regulatory authority.
These Terms are governed by the laws of England and Wales. All disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to amend these Terms at any time with 30 days' written notice. Continued use of our services following notification constitutes acceptance of revised Terms.
Legal queries: legal@ftprofessionalcare.co.uk
We take your privacy seriously. This policy explains what personal data we collect, how we use it, how we protect it, and your rights under UK GDPR and the Data Protection Act 2018.
FT Professional Care Solutions Ltd ("we", "us", "our") is an independent healthcare staffing agency registered in England and Wales, headquartered in Romford, Essex. We are registered as a Data Controller with the Information Commissioner's Office (ICO). Data Protection contact: privacy@ftprofessionalcare.co.uk
| Purpose | Legal Basis |
|---|---|
| Supplying healthcare staffing to Clients | Contract / Legitimate Interests |
| Registering, vetting and placing Workers | Contract / Legal Obligation |
| Payroll processing and invoicing | Contract / Legal Obligation |
| Enhanced DBS checks and right-to-work verification | Legal Obligation |
| NMC / HCPC registration verification | Legal Obligation / Legitimate Interests |
| Responding to enquiries | Legitimate Interests / Consent |
| Marketing communications | Consent |
| Website improvement and analytics | Legitimate Interests |
| Processing health data (special category) | Article 9(2)(b) UK GDPR / Employment Law |
We process health data (a special category under Article 9 UK GDPR) in relation to Workers for occupational health, fitness to work, immunisation records and clinical compliance purposes. We rely on Article 9(2)(b) UK GDPR and Schedule 1, Part 1 of the Data Protection Act 2018. Enhanced DBS (criminal records) data is processed under Schedule 1, Part 3 of the DPA 2018 in our capacity as a regulated healthcare staffing provider.
We share personal data only where necessary: with Client organisations (Worker compliance details for placement); NMC/HCPC (registration verification); the Disclosure and Barring Service; HMRC (payroll reporting); occupational health providers; IT and cloud service providers (under data processing agreements); and legal or regulatory authorities where required by law. We do not sell personal data. International transfers occur only where adequate UK GDPR-compliant safeguards are in place.
Under UK GDPR you have the right of access, rectification, erasure, restriction of processing, data portability and the right to object. Submit requests to privacy@ftprofessionalcare.co.uk. We respond within one calendar month. You may also complain to the ICO at ico.org.uk or on 0303 123 1113.
We apply appropriate technical and organisational security measures including access controls, encryption, staff training and regular security reviews. In the event of a qualifying data breach we will notify the ICO within 72 hours and affected data subjects without undue delay, per UK GDPR Articles 33 and 34.
We may update this Privacy Policy from time to time. The current version will always be available on this website. Material changes will be communicated directly to relevant data subjects where practicable.
FT Professional Care Solutions Ltd is fully committed to compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. As a healthcare staffing agency, we process highly sensitive personal data including special category health data and criminal records data, and we take our obligations with the highest degree of seriousness.
We are registered as a Data Controller with the Information Commissioner's Office (ICO). Our registration covers the processing of personal data for healthcare recruitment, employment agency services, payroll administration and workforce management.
Special category health data is processed under Article 9(2)(b) UK GDPR, supported by an Appropriate Policy Document as required by Schedule 1 DPA 2018.
We handle all rights requests within one calendar month. Requests should be submitted to privacy@ftprofessionalcare.co.uk. No fee is charged unless requests are manifestly unfounded or excessive.
All third-party processors are engaged under Article 28 UK GDPR-compliant Data Processing Agreements, ensuring appropriate contractual safeguards for all personal data processed on our behalf.
We endeavour to keep all personal data within the United Kingdom. Where transfers outside the UK are required, we rely on the UK's International Data Transfer Agreement (IDTA) or equivalent adequacy protections.
We maintain a documented incident response procedure. Qualifying breaches are notified to the ICO within 72 hours (Article 33 UK GDPR) and to affected individuals without undue delay where there is a high risk to their rights and freedoms (Article 34 UK GDPR).
All staff who handle personal data receive mandatory UK GDPR training, refreshed at minimum annually and following material changes to applicable law or guidance.
Email: privacy@ftprofessionalcare.co.uk
ICO: ico.org.uk | 0303 123 1113
This statement is published by FT Professional Care Solutions Ltd in accordance with Section 54 of the Modern Slavery Act 2015. It describes the steps taken during the 2025–2026 financial year to ensure that modern slavery, forced labour and human trafficking are not occurring in our business or supply chain.
FT Professional Care Solutions Ltd is an independent healthcare staffing agency based in Romford, Essex. We supply registered nurses, healthcare assistants, support workers and care workers to nursing homes, residential care settings and hospitals across the United Kingdom.
We operate a zero-tolerance approach to all forms of modern slavery, forced labour, human trafficking, debt bondage and child labour. This commitment is embedded in our Recruitment Policy, Worker Welfare Policy and Supplier Code of Conduct. All staff receive training on recognising and reporting indicators of modern slavery.
The healthcare staffing sector carries risks relating to internationally recruited workers, including the risk of debt bondage through unlawful recruitment fees and document confiscation by unethical agents. We mitigate these risks by recruiting directly where possible, verifying immigration status in person, and maintaining direct contact with all Workers throughout their engagement.
Anyone suspecting modern slavery or human trafficking in connection with our business should contact us immediately at compliance@ftprofessionalcare.co.uk or call the Modern Slavery Helpline: 0800 0121 700 (free, 24 hours a day, 7 days a week).
FT Professional Care Solutions Ltd treats all complaints seriously. We are committed to resolving concerns promptly, fairly and transparently. We view complaints as an essential tool for continuous improvement and for maintaining the trust of our clients, workers and all stakeholders.
Please include your name, contact details, the nature of your complaint, relevant dates and any reference or booking numbers.
If you remain dissatisfied, you may escalate to a Director of the Company. External escalation options include the Employment Agency Standards Inspectorate (EAS) for employment agency matters, and the Information Commissioner's Office (ICO) at ico.org.uk for data protection concerns.
Where any complaint involves a safeguarding concern relating to a vulnerable adult or child, we immediately refer the matter to the appropriate statutory authority — the Local Authority Safeguarding Adults Board or Children's Services — regardless of any concurrent internal complaints process. The safety and welfare of individuals in care takes absolute precedence over all other considerations.
All complaints are treated in the strictest confidence. Information is shared only with those directly involved in investigating and resolving the matter. No person who raises a complaint in good faith will be subject to any form of adverse treatment as a result.